CasaTunes Manager

Contents

OverviewInstalling the BetaFeaturesGetting StartedManaging Music ServersAdding a Music Server to be managedRemoving a Music Server from being managed

Overview

CasaTunes Manager allows dealers to remotely manage their customers' music servers using an intuitive web-based dashboard.

Installing the CasaTunes Manager Beta

The CasaTunes Manager is currently in Beta.

To install the version of CasaTunes with the CasaTunes Manager functionality, please install the latest CasaTunes release by following these steps:

• Open the CasaTunesX App.
• Navigate to MENU > Settings > System Update > Update CasaTunes > Advanced Options.
• Tap Install Latest Release.

Features

From the CasaTunes Manager dashboard, you can:

• Monitor server online/offline status and uptime.
• Review any issues reported by the server.
• Access server logs for troubleshooting (e.g., temporary internet issues).
• Maintain private Customer notes (contact, network info, music services).
• View CasaTunes software version, check for updates, and perform updates.
• Monitor active rooms and remotely turn All Rooms Off.
• Access full system information (hardware & software).
• Perform system actions: restart CasaTunes, reboot server, upgrade system.
• (Coming Soon) Remote CasaTunesX App support.

Getting Started

To access and setup your CasaTunes Manager account:

• Visit https://manage.casatunes.com.
• Select Sign Up.
• Enter your email and create a password.
• Confirm your account via the confirmation email.
• Sign in and complete your profile
• The dashboard is ready — add music servers to begin monitoring!

Managing Music Servers

To monitor a music server via the CasaTunes Manager dashboard, a dealer must first add the server to their list of managed devices. Each dealer is assigned a unique Manage ID, which identifies their CasaTunes Manager account.

To authorize access, the customer—or the dealer on the customer's behalf—must assign the music server using this Manage ID. This step must be completed on-site.

CasaTunes Manager ensures the customer remains in full control of who can access and manage their music system. Whether the server is managed by the customer alone, a dealer, or multiple users, granting access is as simple as adding users using their Manage ID.

If changes are needed, the customer can revoke user access at any time via the CasaTunesX App. Dealers can manage their list of connected servers, and remove servers being managed, directly from the CasaTunes Manager dashboard.

To streamline the process and eliminate the need for an on-site visit, dealers can send a Customer Invite from the dashboard. This email includes all necessary information and step-by-step instructions the customer needs to securely authorize dealer access remotely.

Key Points

• Customers control who can manage their servers.
• Dealers must be added by the customer or send a Customer Invite.
• Access can be revoked at any time by customers (or dealers can remove servers themselves).

Adding a music server to be monitored

Manual Addition (Onsite)

To manually add a music server to be monitored:

• Sign in to the dashboard.
• Copy your Manage ID (MENU > Copy Manage ID).
• Open the CasaTunesX App.
• Navigate to  MENU > Settings > CasaTunes Manager.
• Tap Add User.
• Paste your Manage ID.
• Click Verify ID.
• If the dealer info is correct, select Assign User.

Remote Addition (Customer Invite)

To send an invitation email to the customer to add a music server to be monitored:

• Sign in to the dashboard.
• Select Invite Customer from the MENU.
• Enter the customer's email address.
• Customize and send the invite.
• The customer follows the link to add the dealer.

The MENU is available by tapping the profile button (far right button in the header).

Removing a music server from being monitored

Removal from dashboard by dealer

• Sign in to the dashboard.
• Expand the target music server.
• Click the trash can icon in System Information.
• Confirm removal.

Customer Initiated Removal

• Open the CasaTunesX App.
• Navigate to MENU > Settings > CasaTunes Manager.
• Select Remove User to revoke dealer access.