CasaTunes Manager

Overview Features Getting Started Managing Music Servers Adding a Music Server to be managed Removing a Music Server from being managed Device Overview and Control Quick Select Actions

Overview

CasaTunes Manager allows dealers to remotely manage their customers' music servers using an intuitive web-based dashboard.

Features

From the CasaTunes Manager dashboard, you can:

Monitor server online/offline status and uptime.
Review any issues reported by the server.
Access server logs for troubleshooting (e.g., temporary internet issues).
Maintain private Customer notes (contact, network info, music services).
View CasaTunes software version, check for updates, and perform updates.
Monitor active rooms and remotely turn All Rooms Off or Pause All Streams.
Access full system information (hardware & software).
Perform system actions: restart CasaTunes, reboot server, upgrade system.
Launch CasaTunesX to remotely manage your CasaTunes music servers

Getting Started

To access and setup your CasaTunes Manager account:

Visit https://manage.casatunes.com.
Select Sign Up.
Enter your email and create a password.
Confirm your account via the confirmation email.
Sign in and complete your profile
The dashboard is ready — add music servers to begin monitoring!

Managing Music Servers

To monitor a music server via the CasaTunes Manager dashboard, a dealer must first add the server to their list of managed devices. Each dealer is assigned a unique Manage ID, which identifies their CasaTunes Manager account.

To authorize access, the customer—or the dealer on the customer's behalf—must assign the music server using this Manage ID. This step must be completed on-site.

CasaTunes Manager ensures the customer remains in full control of who can access and manage their music system. Whether the server is managed by the customer alone, a dealer, or multiple users, granting access is as simple as adding users using their Manage ID.

If changes are needed, the customer can revoke user access at any time via the CasaTunesX App. Dealers can manage their list of connected servers, and remove servers being managed, directly from the CasaTunes Manager dashboard.

To streamline the process and eliminate the need for an on-site visit, dealers can send a Customer Invite from the dashboard. This email includes all necessary information and step-by-step instructions the customer needs to securely authorize dealer access remotely.

Key Points

Customers control who can manage their servers.
Dealers must be added by the customer or you can send a Customer Invite.
Access can be revoked at any time by customers (or dealers can remove servers themselves).

Adding a music server to be monitored

Manual Addition (Onsite)

To manually add a music server to be monitored:

Sign in to the dashboard.
Copy your Manage ID (MENU > Copy Manage ID).
Open the CasaTunesX App.
Navigate to MENU > Settings > CasaTunes Manager.
Tap Add User.
Paste your Manage ID.
Click Verify ID.
If the dealer info is correct, select Assign User.

Remote Addition (Customer Invite)

To send an invitation email to the customer to add a music server to be monitored:

Sign in to the dashboard.
Select Invite Customer from the MENU.
Enter the customer's email address.
Customize and send the invite.
The customer follows the link to add the dealer.

The MENU is available by tapping the profile button (far right button in the header).

Removing a music server from being monitored

Removal from dashboard by dealer

Sign in to the dashboard.
Expand the target music server.
Click the trash can icon in System Information.
Confirm removal.

Customer Initiated Removal

Open the CasaTunesX App.
Navigate to MENU > Settings > CasaTunes Manager.
Select Remove User to revoke dealer access.

Device Overview and Controls

When you expand a device in the CasaTunes Manager dashboard, additional controls and status details become available:

Customer and Site Name (#1) - Use this option to edit the customer and site name associated with the selected music server.
Device Status Panel (#2) - View real-time status information for the music server, including: The number of rooms (or streams) currently in use, the last time the music server was started, and how long the system has been running. From this panel, you can also use the All Rooms Off (or Pause All Streams) button to quickly turn off all active rooms or pause all streams. When the device view is collapsed, you can quickly determine whether the system is actively in use by looking for the animated sound waveform (#6).
Version Information Panel (#3) - This panel displays the currently installed version of CasaTunes, indicates whether automatic updates are enabled, and shows if a newer software version is available. You can manually update the music server to the latest production release by selecting the Download button (#4).
System Information Panel (#5) - Provides detailed information about the selected music server, including the model, MAC address, IP address, and other hardware and configuration details. Select Matrix Details to view the current matrix configuration and status.
System Activity and Availability Indicators (#6) - The animated sound waveform indicates when the system is active (rooms are powered or streams are playing). Visual status indicators show whether the system is Online, Not Ready, or Offline.
Device Actions (#7) - Use the Refresh button to update the system information, or select the Trash icon to remove this device from your list of managed devices.

Quick Select Actions

In addition to the device overview panels, the following Quick Select actions are available for each music server:

View Logs

Displays operational history for the device over the last 30 days, including system activity, restarts, software updates, and any reported issues. This information is useful for troubleshooting and monitoring system health.

Submit Ticket

Use this option to quickly contact CasaTunes Support or submit a support ticket. Simply describe the issue and all relevant device and system information is automatically included.

Note: Your browser must be configured to launch an email application to use this feature.

Customer Notes

Allows you to store private notes related to the customer or installation. This can include customer information, setup details, music service account information, and other site or customer-specific notes.

Customer Notes are only visible to you and are not accessible to the customer or any other users.

Restart/Reboot CasaTunes

Use these options to either restart the CasaTunes application or reboot the entire music server, depending on the level of reset required. If you are experiencing audio hardware issues, we recommend you reboot the music server, otherwise perform the quicker restart.

Launch CasaTunesX

Launch the CasaTunesX App remotely to manage the selected music server. This is ideal for making configuration changes, updating a customer’s setup, or resolving issues without needing to visit the site.