Introducing a new way to notify users of issues

Written by
David Krinker
March 27, 2020

The latest version of CasaTunes has updated the way we notify (dealers and) homeowners when there is an issue.

When an alert icon is displayed, press on the alert icon, or open the menu and select the "Issues" menu item

Now, when CasaTunes detects an issue, whether it is an audio card setup issue, an issue with the Internet connection, an issue controlling an audio matrix switch, or even an operational issue with an audio matrix switch (such as the device overheating), CasaTunes displays an Alert icon in our Android, iOS and browser apps.

When an alert is displayed, you can view detailed information about the issue(s) detected.  To view this information, simply press on the alert icon, or open the menu and select the Issues men item, to display the issue(s) detected.

An issue can either be critical (red alert) or a warning (yellow alert).  Critical issues are typically permanent issues which require the dealer to take action to resolve, for example, if an audio matrix switch cannot be controlled either because the switch is not powered on or the communication settings are not valid (wrong IP address).  A warning issue is often a transient problem that may resolve itself with time, for example, when CasaTunes detects intermittent Internet access. Once the issue is resolved, the alert is automatically removed.

By consolidating and reporting these issues in a consistent way, and providing more detailed information on the issues, homeowners and dealers are now better able to quickly diagnose and resolve issues.