Windows 7 support?
Posted: 18 August 2009 01:23 PM   [ Ignore ]
Newbie
Rank
Total Posts:  2
Joined  2009-08-14

Hi, tried installing on a PC with Win7 RTM.  Seemed to install ok, but the service won’t start.  I run Casatunes Setup, it launches and prompts: “the casatunes service must be running in order to run setup.  Do you want to start the casatunes windows service now?”  - so I click ‘okay’.  Then, another alert “casatunes service error: cannot start service CasaTunesSvc on computer ‘.’.”

I’m sure it’s an update you’re working on - just checking as to when as we need to test prior to full Win7 release.

Thanks,

-Chip

Profile
 
 
Posted: 18 August 2009 01:42 PM   [ Ignore ]   [ # 1 ]
Administrator
RankRankRankRank
Total Posts:  297
Joined  2009-05-27

Hello Chip,
Sorry to hear you are having a problem with Win 7. We have tested with the Release Candidate with no problems.
Are you using XLi or XLe hardware? Any details you can give us will help us troubleshoot the problem.
Thanks,
Kim

Profile
 
 
Posted: 18 August 2009 01:48 PM   [ Ignore ]   [ # 2 ]
Newbie
Rank
Total Posts:  2
Joined  2009-08-14

Kim,

Trying with no hardware first.

-Chip

Profile
 
 
Posted: 18 August 2009 01:48 PM   [ Ignore ]   [ # 3 ]
Administrator
RankRankRankRank
Total Posts:  297
Joined  2009-05-27

Please give us a call, as there are a couple of things we can try. 888-855-2272 x4
For others reading the thread, I will post the results.
Thanks,
Kim

Profile
 
 
Posted: 18 August 2009 03:00 PM   [ Ignore ]   [ # 4 ]
Administrator
RankRankRankRank
Total Posts:  297
Joined  2009-05-27

It appeared to be a bad install of CasaTunes. Reinstalling CasaTunes fixed the problem.
This was a 64 bit version of Windows 7 Ultimate and CasaTunes is running fine with it.
Thanks for helping us troubleshoot this, Chip!

Profile