Shipping & Returns

Shipping Policy:
• Most orders placed before 3PM EST will ship same business day.
• If the order is unable to be processed and shipped the same day and is listed as "In Stock" the order will be shipped within 24-72 hours from time of order.
• Orders may be shipped in separate packages and arrive on different days.
• Customer has 3 business days to report any missing or damaged parts from date of receiving any merchandise.
• Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and/or FEDEX/UPS shipping holidays.
• CasaTools, LLC reserves the right to refuse any order for any reason.

Return Policy:
All non defective equipment can be returned for full credit of the merchandise within 30 days of purchase. The following guidelines must be met for consideration of return.
• Must contact our offices within 30 Days of date of purchase. We do not accept returns after 30 days. No exceptions unless authorized before purchase.
• Must have a valid Return Authorization Number. To get a Return Authorization Number please contact our offices at 888-855-2272 ext. 1 .
• All returns must be post marked within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department.
• Equipment must not be altered or tampered with in attempts to modify circuitry.
• All returned merchandise must be in original carton with all manufacturers included accessories, manuals and instructions. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.